Zip Tall Boot

I just bought new, semi-custom, zip dress boots from Der Dau. I was professionally measured by the owner of a very successful tack store, but I have a couple of concerns about the fit of my boots. I plan on asking my instructor, but I won't see her until the weekend has passed and I can't visit the tack store where I was measured because it's all the way across the US. Well, my boots feel too tall (I read online that they should be an inch too tall when new?) and at the top, too wide. When standing, the top edges of the boots are about a quarter of the way up my knee cap. Even with my heel down, they feel too tall behind the leg.

They lay against my leg, however there is enough slack in them that I can pull the boot away from the leg and fit my hand in there. Small hands, though. Needless to say, this is the first time I've purchased NICE boots and for the price I paid I want to make sure I was sent the right order. Anybody think this sounds like a concern?

Thanks!